Refund policy

MOIRA Feel The Luxury India Private Limited

At MOIRA Feel The Luxury, we strive to ensure every customer receives premium quality products and a seamless shopping experience.

Due to the hygienic nature of haircare and personal care products, we maintain strict return and refund guidelines.

Returns

Our return policy lasts 7 days from the date of delivery.

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.

• The item must be in the same condition in which it was delivered.

• A valid proof of purchase or order confirmation must be provided.

Because our products are hygiene-sensitive, we do not accept returns on used or opened products.

Non-Returnable Items

The following items cannot be returned:

• Opened or used haircare products

• Products with broken seals or tampered packaging

• Gift cards

• Promotional or sale items

• Personal care items once opened

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order number

• Clear images of the product and packaging

Email: moirafeeltheluxury@gmail.com

After verification, we will arrange a replacement or refund.

Refunds

Once the returned item is received and inspected:

• You will receive an email notification regarding approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method via Razorpay.

Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card provider

3. Contact your bank, as processing times may vary

If the issue persists, please contact us:

Phone: +91 9999338457

Email: moirafeeltheluxury@gmail.com

Exchanges

We only replace products if they are defective, damaged, or incorrect.

To request an exchange, please email us at moirafeeltheluxury@gmail.com.

Return Address

MOIRA Feel The Luxury India Private Limited

Ground Floor, Unit No. 1

Plot B3–B6, Sector 32

Gurugram, Haryana – 122001

India

Shipping Policy for Returns

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Shipping charges are non-refundable.

If a refund is approved, the cost of return shipping may be deducted from the refund amount.

For high-value shipments, we recommend using a trackable courier service, as we cannot guarantee receipt of returned items without tracking.

Free Shipping

We offer free shipping on all orders above ₹2500 within India.

Shipping charges may apply to orders below this value.